We will not share, sell or disclose any personal information to third parties in any form, for any purpose, at any time, unless prior consent is obtained from you.
Complete secure payment online via PayPal (one of most secure and trusted on-line retail methods - no financial information is stored on the website or in any other form) or by cheque (made payable to Belinda Harris-Reid).
When you check-out you will be asked for your name, home address, email address and telephone number. This allowed us to process your order quickly, send you a confirmation email, inform you of the progress of your order and delivery and inform you of future products and designs.
When making a telephone order (studio/office: 01626 866 966) we will note your personal details (as above) and add them to our database/merged with contact details that you have already submitted online.
We will send you emails regarding new products or design that we think would be of interest to you. If however you do not want to receive any emails from us please contact us stating that you are not interested in being contacted again and we will happily remove your email address from our database. We apologise in advance if you receive unsolicited email - we do appreciate that this can clog up you mail-box and can be frustrating.
We collect personal information when you make a purchase from our website.
This is used in the following ways:
To perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible
To enable us to contact you to provide you with delivery information about your order.
To enable us to keep you informed of information on new products we think may be of interest to you, announcements and special offers. If you would rather not receive this information please see Opt Outs, below.
In addition, we, or reputable third parties acting on our behalf, may use your information:
To identify and maintain records of your purchases with us
To ensure that the goods and services we offer to you are appropriate for your needs
To respond to any query you may raise with us about our goods
To update our systems for providing you with an enhanced service
We will endeavour to keep any information that we hold about you up to date and accurate. To help us to do this, please keep us informed if any of your details change by e-mailing us at firstname.lastname@example.org.
The Data we collect about you
The principal Data we collect about you is:
We may also, depending on your activity, collect the following Data:-
postal address/es provided by you.
Data such as IP address and purchase history is collected automatically.
We do not collect credit card information.
Depending on your interactions with us we may collect and share Data with the following trusted third-party platforms as an integral part of the running of BHR design business and The Knitting Hotel and in order to provide services to you:
Sendblaster (mail-out provider)
Roman Cart (e-commerce)
How we handle that Data
We handle the Data we collect in the following ways:
We send marketing, news, events, workshops, bedroom/places availbality and information emails relating to events and products.
We process orders for goods via our commerce platform.
We conduct our own market research.
Who else has access to that Data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third-party companies (see section 1) who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Security Procedures to prevent misuse of Data
We work with reputable third-party companies (see section 1) only in an effort to keep our Data processing as secure as possible. We rely on these third-party companies to maintain the safety of your personal information they process on our behalf. We regularly review the privacy policies and terms and conditions of the third-party companies we use to ensure that they meet the required standards.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
Hard copies of The Knitting Hotel guests or BHR customers lists are for internal use only and are shredded as soon as possible after they are no longer required.
Your access to and control over your Data
You are entitled to ask us to:
Detail the Data we keep on you
Correct/update your Data
Delete your Data from our systems
If you would like to know what Data we hold on you please contact us at email@example.com and we will process your request.
Last updated: 08.21